Join our team!

Electric Cloud delivers enterprise software that accelerates software delivery. Our products revolutionize 'software production': the back-end of software development, including builds, testing, packaging, and deployment.

Responsibilities:

• Provide technical support to our customers regarding the platform (NO TELEPHONE CALLS);
• Resolve user related problems by providing guidance and expertise;
• Desire to study and improve your skills;
• Documenting troubleshooting and problem resolution step;
• Escalate and follow up on incident when solution is out of scope of the Support Centre through our ticket system to the next level support team or development team.
• Follow procedures, standards and instructions.
• Communication to the Team Leader and/or Management of any significant problem that affects or degrades the services.
• Continuous and proactive self-training towards providing quality service and efficient problem solving.
• Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.

Minimum Qualifications

• DB: MSSQL, MySQL, Oracle
• Git/SVN; SQL queries; Bash
• Have strong IT skills, with an ability to understand new IT packages and technologies.
• Be able to multitask and prioritise.
• Be good at troubleshooting and problem solving.
• Flexible hours to support US customers.
• Strong verbal and written communication skills
• Have good interpersonal skills.

Additional Qualifications

• Experience at DevOps field is a plus
• 2−3 years of IT/IS experience (System administration, devops, QA Automation)
• Working knowledge of Linux, Windows, Mac, Networking
• Knowledge of a scripting language will be a plus
• Good judgment and decision-making skills
• Follow through on tasks to completion
• Ability to identify and implement process and policy improvements
• Work well alone or in a team.
• Be adaptable.
• Be thorough and precise.
• Be able to use initiative.
• Have a logical and enquiring mind.

Nice to have

• AWS, Docker, VMWare
• Chef, Puppet, Ansible

What we offer:

• The opportunity to become a full-fledged part of the team of a successful high-tech product with ambitious growth plans;
• Participation in specialized profile events and training at the company's expense;
• Flexible young competent management;
• Strong and professional marketing team;
• Flexible work hours

We’d love to tell you much more about it when we speak.